Terms & 
Conditions

C&C Property Care - Terms & Conditions

1. Bookings & Cancellations

• Appointments can be made via message, phone or email.
• We ask for at least 24 hours' notice for cancellations or rescheduling.
• Cancellations with less than 24 hours' notice may be charged up to 50% of the booking fee.

2. Access & Safety

• The customer must ensure safe access to the property and the areas to be cleaned.
• We cannot move heavy furniture or items unless agreed in advance.
• We reserve the right to refuse or stop work if conditions are unsafe.

3. Payments

• Payment is due on completion of the job, unless otherwise agreed.
• Accepted payment methods: cash, bank transfer, contactless card or Apple/samsung pay.
• Late payments may result in future bookings being declined.

4. Interior Cleaning

• Results depend on the condition of the property at the time of cleaning.
• We cannot guarantee the removal of permanent stains, wear, or damage.
• Any issues must be reported within 24 hours of the clean.

5. Exterior Cleaning & Power Washing

• Exterior cleaning is weather-dependent and may be rescheduled if needed.
• Some staining, moss or marks may not be fully removable.
• Customers must inform us of any fragile surfaces, loose tiles, or prior damage.

6. Damage & Liability

• We are fully insured.
• Any damage caused by us must be reported within 24 hours.
• We are not responsible for pre-existing damage or wear and tear.

7. Products & Equipment

• We use professional-grade cleaning products and equipment.
• Please inform us of any allergies, sensitivities, or special requirements before the appointment.

8. Photos & Marketing

• With permission, before/after photos may be taken for marketing purposes.
• No images will include personal or identifiable information without consent.

9. Satisfaction

• We take pride in our work and aim for high standards on every job.
• If you're not satisfied, please contact us and we'll do our best to resolve it.